The sham of asking for feedback on customer service and why companies should know no news is good news

From the desk of friendly neighborhood paragraph stacker Daniel P. Finney of Des Moines, Iowa. I called the cable company about a problem with my internet service. A computer answered. We are already off to a bad start. The computer asked me to press numbers on my phone to direct me to the proper humanContinue reading “The sham of asking for feedback on customer service and why companies should know no news is good news”